BassBet Casino ("we," "us," or "our") operates the website bass-bet.online. This Privacy Policy explains what personal information we collect from visitors and registered players, how we use it, and the rights you have over your data. By using our platform, you agree to the practices described here.

Information We Collect

Account Registration Data

When you create an account at BassBet Casino, we collect your full name, date of birth, residential address, email address, and phone number. This information is required to verify your identity, confirm your age, and maintain your account in compliance with applicable licensing regulations.

Identity Verification Documents

Canadian regulations and our operating license require us to verify the identity of players before processing withdrawal requests. You may be asked to submit a government-issued photo ID, proof of address dated within three months, and in some cases, a copy of your payment method. These documents are processed securely and stored only for as long as required by law.

Financial Data

We collect records of deposits, withdrawals, bonus usage, and transaction history. We do not store full card numbers on our servers. Payment processing is handled by certified third-party processors that maintain PCI DSS compliance.

Technical and Usage Data

We automatically collect certain technical data when you visit our website, including your IP address, browser type and version, device type, operating system, referring URL, pages visited, and session duration. This data is used to maintain platform security, analyse traffic patterns, and improve the user experience.

Communication Data

If you contact our support team via live chat, email, or phone, we retain a record of that communication. This allows us to track issue resolution and improve support quality over time.

How We Use Your Information

We use the data we collect for the following purposes. Processing your registration and maintaining your account. Verifying your identity and age as required by our operating license. Processing deposits, withdrawals, and bonus transactions in Canadian Dollars. Detecting and preventing fraud, money laundering, and unauthorised account access. Sending transactional communications such as deposit confirmations, withdrawal updates, and security alerts. With your consent, sending promotional communications about bonuses and offers. Complying with legal obligations under applicable Canadian and international law.

Legal Basis for Processing

We process your personal data on the following legal grounds. Performance of a contract: processing is necessary to operate your BassBet Casino account and fulfil our obligations to you. Legal obligation: identity verification and record-keeping are required by our gaming license. Legitimate interest: fraud detection and platform security. Consent: direct marketing communications, which you may withdraw at any time.

Sharing Your Information

We do not sell your personal data to third parties. We share data only in the following circumstances. With payment processors to complete financial transactions. With identity verification service providers for KYC compliance. With fraud detection services and security partners. With regulatory bodies or law enforcement if required by law. With technology partners who operate infrastructure components of our platform under strict data processing agreements.

Data Retention

We retain account data for a minimum of five years after the closure of your account. This is required by anti-money laundering regulations that apply to licensed gaming operators. Financial transaction records are retained for seven years. You may request deletion of marketing preferences and non-mandatory data at any time.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data. The right to access a copy of the data we hold about you. The right to correct inaccurate or outdated information. The right to request deletion of your data where no legal retention obligation applies. The right to withdraw consent for marketing communications at any time. The right to lodge a complaint with the relevant data protection authority in your province or territory.

To exercise any of these rights, contact our support team via live chat or email. We will respond within 30 days of receiving a valid request.

Cookies

BassBet Casino uses cookies to maintain session state, remember login preferences, and analyse website traffic. Essential cookies are required for the platform to function. Analytics and preference cookies can be managed through your browser settings. We do not use cookies to track activity on third-party websites outside of our platform.

Security

We use SSL encryption on all connections between your browser and our servers. Access to personal data within our organisation is restricted to staff who require it for their role. We conduct regular security reviews and maintain technical measures to detect and respond to unauthorised access attempts.

Responsible Gambling and Data

If you use self-exclusion or responsible gambling tools, we retain records of those elections and apply them across your account history. Self-exclusion requests are processed and cannot be reversed during the elected exclusion period. For help with gambling-related issues, contact the Responsible Gambling Council at responsiblegambling.org or ConnexOntario at 1-866-531-2600.

Changes to This Policy

We may update this Privacy Policy when required by changes in law, regulation, or our practices. Material changes will be communicated via email to registered players. Continued use of the platform after a policy update constitutes acceptance of the revised terms.

Contact

For any questions about this Privacy Policy or how BassBet Casino handles your personal data, contact our support team through the live chat on the platform or via email at the address listed in your account portal.